Refund policy

Our return policy is 30 days. If 30 days have passed since purchase, we cannot accept refunds or exchanges.

As a condition of return, the item must be unused and in the same condition as when you received it. Please make sure to return the item in the original packaging used when you received it.

A receipt or proof of purchase is required to complete the return.

In the following circumstances, refunds are not possible or only part of the product price will be refunded.
*Items with obvious signs of use
* Products that are different from their original condition and are damaged or partially missing due to reasons not attributable to our company.
* Items returned more than 30 days after delivery

Refund (if applicable)
After we receive and inspect your return, we will send you an email acknowledging receipt of your returned merchandise. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Delayed or unprocessed refunds (if applicable)
If you haven't received your refund yet, please double check your bank account first.
If the information you entered is correct, please contact your credit card company. After we complete the refund process, it may take some time before the refund is actually issued.
Then contact your bank. It may take some time to process your refund.

If you still cannot confirm the refund after making the above inquiry, please contact goukyo111@gmail.com.

Sale items (if applicable)
We accept refunds for full-price items, but we do not accept refunds for sale items.

Replacement (if applicable)
We will only replace defective or damaged items. If you need to exchange for the same item, please email goukyo111@gmail.com and return the item to the address below.

〒811-2131
811-2131 Umi-cho, Kasuya-gun, Fukuoka Prefecture

Items marked as a gift at the time of gift purchase and shipped directly to you will be refunded with a gift certificate equivalent to the value of the item upon return. A gift certificate will be mailed to you upon receipt of your return.

If the item was not marked as a gift at the time of purchase, or if the gift was handed over to you after the gift was received by the giver himself, the refund will be made to the giver when you return it, The giver will also be notified that you have returned the item.

Shipping If you wish to return the item, you must return the item to the following address:

〒811-2131
2-30-15 Kifune, Umi-cho, Kasuya-gun, Fukuoka Prefecture

You are responsible for the shipping costs when returning the product. Please note that refunds do not include shipping charges. If you request a refund, the return shipping fee will be deducted from the refund amount.

Please note that it may take some time for the replacement product to be delivered depending on where you live.

If the value of the returned item exceeds ¥75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any damage or loss during return.